Payment & Shipping FAQ
1. Payment Methods
We accept credit cards (Visa/Mastercard), PayPal, bank transfers, and e-wallets (PayMe/Alipay).
Please open the Alipay/PayMe app and complete payment by entering our recipient number.
No, these are different phone numbers.
We apologize but we currently don't offer COD service.
All transactions are SSL encrypted to ensure your data security.
2. Local Orders (Hong Kong)
The standard local shipping fee is HKD30. We're currently running a promotion - enjoy free shipping for orders over HKD300.
After payment confirmation, delivery typically takes 2-5 working days. Remote areas or holidays may experience slight delays.
Once your order ships, we'll send a shipping confirmation via email or SMS containing delivery details and tracking number.
Please check your spam/junk folder. If you still can't find it, feel free to contact us.
Unfortunately, our studio isn't open to the public, so we can't arrange pickups.
If payment isn't completed within 2 days of order placement, the system will automatically cancel it. Please place a new order.
Your order is currently being processed for payment verification. Please wait patiently.
3. International Orders
We use Hong Kong Post (Registered Air Mail/e-Express+) for international orders. Estimated arrival time between 7-14 working days. For specific delivery times, please check: Postage Calculator
At checkout, the system automatically calculates shipping based on destination. Details available at: Postage Calculator
Product prices don't include duties/taxes. Recipients may need to pay additional fees upon delivery as determined by local customs.
4. Refund Policy
Returns/exchanges are accepted within 7 days of receipt, with items in original condition. Details at: Refund Policy
After return approval, refunds are processed within 1-3 working days to your original payment method. Note: Some payment methods may incur non-refundable processing fees.