Shipping & Delivery

Most orders arrive within 7-10 working days after dispatch.

We ship worldwide using reliable and trackable shipping services.

Delivery times may vary depending on customs clearance, local courier operations, public holidays, or peak seasons.

For selected countries, duties and taxes are already included at checkout, and no additional payment will be required upon delivery.

Included countries: Austria, Belgium, Bulgaria, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Saudi Arabia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA.

For all other destinations, duties, taxes, customs fees, and import charges remain the responsibility of the customer.

Orders are usually processed within 1-3 working days after payment confirmation.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Generally, no.

If your order contains both preorder and in-stock items, the entire order will be shipped once all items become available.

If you would like in-stock items to be shipped earlier, please contact us before placing your order. Additional shipping charges may apply.

Tracking details will be sent via email once your order has been shipped.

Please allow up to 48 hours for tracking information to become active.

Delays may occasionally occur due to customs inspections, weather conditions, or local courier operations.

If your parcel is marked as delivered but cannot be located, please contact your local courier as soon as possible.

If you require assistance, our customer support team will be happy to help investigate the shipment.

Returns or exchanges are accepted within 7 days of delivery, provided the items remain unused and in their original condition.

Customers residing in the European Union may have statutory rights, including the right of withdrawal, under applicable consumer protection laws.

For full details, please visit our Refund Policy.

For hygiene reasons, pierced earrings cannot be returned or exchanged once opened, unless they are faulty or supplied incorrectly.

Clip-on earrings remain eligible for return if all return conditions are met.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Original shipping charges are non-refundable.

After return approval, refunds are typically processed within 1-3 working days to the original payment method.

The time required for the refund to appear in your account depends on your payment provider and bank processing times.